Government & land records
The public asks for “the khatian for plot 241/14”; four clerks search three racks and one godown.
Same engine, six different record rooms. Each template changes what is extracted, what the timeline is sorted by, and which problems are loud enough to interrupt someone.
The public asks for “the khatian for plot 241/14”; four clerks search three racks and one godown.
Hearing dates are the currency of litigation, and they live in paper diaries nobody can query.
A 2014 discharge summary sits in a register with 40,000 other files; the doctor asks for it in 30 seconds.
A loan is 60 pages across 4 visits, and “the original agreement” is a sentence people stop saying after 7 years.
“Verification of 1998 batch, roll 214” needs a human in a godown, and replies take weeks.
A warranty claim needs the bill; the bill is in a file box that moved three times since Diwali.
| Sector | Designed around | Search people actually run |
|---|---|---|
| Government offices | 4 steps, paper-first | land record digitisation India, khatian online |
| Legal | 4 steps, paper-first | case file digitisation, legal document management India |
| Healthcare | 4 steps, paper-first | hospital medical records digitisation, patient history app |
| Banking & finance | 4 steps, paper-first | loan file digitisation, bank record management India |
| Education | 4 steps, paper-first | academic records digitisation, university archive India |
| Retail & small business | 4 steps, paper-first | bill photo app India, GST record keeping small business |